Privacy Policy

1. Introduction

Cruvino Experiences Pty Ltd ("Cruvino", "we", "us", "our") is committed to protecting your personal information and handling it responsibly. This Privacy Policy explains what information we collect, why we collect it, how we use and store it, and your rights in relation to it.

2. What Information We Collect

We may collect your personal information (such as your name, contact details and IP address). We may also collect your payment details.

3. How We Collect Your Information

We collect personal information directly from you through:

  1. our reservation form (powered by Acuity Scheduling);

  2. email correspondence with our team;

  3. phone or direct message communications; and

  4. our website contact form.

4. Why We Collect Your Information

We collect your personal information for the following purposes:

  1. to process your reservation and design your personalised itinerary;

  2. to contact you to confirm booking details and finalise your experience;

  3. to process payments via Stripe;

  4. to communicate important information before and after your tour (including logistics, weather, and safety information);

  5. to respond to your enquiries;

  6. to comply with our insurance and legal obligations; and

  7. to send you occasional updates about Cruvino experiences (you may opt out at any time).

5. Disclosure of Your Information

We will only disclose your personal information to third parties in the following circumstances:

  1. Service providers: We may share relevant details with our drivers, hosts, and cellar door partners solely for the purpose of delivering your tour experience. These parties are required to keep your information confidential (as required by law) and we are not responsible for the privacy practices of third parties.

  2. Payment processing: Payment details are handled by Stripe in accordance with their privacy policy and relevant laws.

  3. Legal obligations: We may disclose information if required by law, court order, or regulatory authority.

  4. Your consent: We will seek your consent before any disclosure not covered above.

We do not sell, rent, or trade your personal information to any third parties.

6. Storage and Security

Your personal information is stored securely within Squarespace and our internal business records. We take reasonable steps to protect your information from misuse, unauthorised access, modification, or disclosure.

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website. Continued use of our services after any update constitutes acceptance of the revised policy.

8. Contact Us

For any privacy-related questions, requests, or complaints, please contact:

Cruvino Experiences Pty Ltd

Email: experiences@cruvino.com.au